How to Predict and Prevent Customer Loss with AI

What if you could predict exactly which customers are about to churn — and automatically send them a personalized win-back offer before they disappear?

In this hands-on 90-minute workshop, you’ll learn how to build a fully functional, AI-powered churn prevention system using simple tools from Google and n8n — no data science background required.

We’re skipping the theory-heavy fluff and jumping straight into real value:
From raw customer data to automated retention emails — all built live, step by step.

✅ You’ll walk away with a working churn prevention workflow that runs daily:
It flags at-risk customers, uses AI to write personalized offers, sends them via Gmail, and logs everything for tracking — implement this week without hiring an engineer.

(Honestly, this is the kind of system that used to require hiring a data scientist and spending $50K+.)

Now, you can build it yourself — with a bit of ambition and this crash course.

🕒 Agenda

1. Why Churn Matters (10m)

   • Why customers leave — and how much it really costs

   • What churn prediction looks like (yes, even for non-tech companies)

   • How AI makes this easier than ever

2. Build a Simple Churn Model with AI (25 min)

   • Organize customer data in Google Sheets

   • Let AI (Colab + Gemini) build a churn predictor

3. Automate Retention emails with n8n (30 min)

   • Apply the predictor in an automated workflow

   • Use AI to write personalized win-back emails

4. Watch It Run Live (10 min)

   • See the full churn prevention system in action

   • Understand how it works day-to-day

5. Make It Yours (10 min)

   • Personalize messaging and logic for your own business

   • Tips to run it weekly, monthly, or continuously

6. Wrap-Up + Q&A (5 min)

   • Quick recap

   • How to take it live inside your company

✅ What You’ll Need:

• A Google account (for Sheets, Colab, and Gmail access)

• A free n8n.io account (or self-hosted version)

• You’re not afraid to copy & paste a bit of code (you won't have to write any)

• A willingness to experiment and try something powerful

🎁 What You’ll Walk Away With:

• A fully working system that spots at-risk customers automatically

• A simple way to send personalized win-back emails — every day

• A clear understanding of how AI can help you retain more customers

• A repeatable process you can apply to your own business today

• Confidence to use AI tools — without hiring an engineer